Service

Our promise to customers who have chosen OLYMPUS Ideas

OLYMPUS Ideas is more than just a factory direct sales platform, we also take pride in providing a high level of support for the unique product lines we discover.

Utilising our trusted service providers

We have a national service & support network in place in all major areas of Australia. From standard scheduled maintenance through to service training on a specific product, we can provide a solution to fill your requirements.

  • Training

    As part of our product support on offer, we can tailor a
    service training package for your workshop technicians or
    sales staff to better utilise your new investment. Please
    contact us directly to discuss your requirements and options available.

  • Spare parts

    Our comprehensive spare parts inventory can be found with our partner company Swift Equipment.

  • Swift Equipment

    It has direct access to each of our product manufacturers to provide an elite level of spare parts support.

    All parts in stock can be shipped same day as orders are placed. For any parts enquiries please contact the friendly staff at Swift Equipment:

     

    PHONE: (03) 5941 8884
    EMAIL: parts@swiftequipment.com.au

Warranty

Utilising our authorised service providers, we have processes in place to help facilitate the manufacturer’s warranty coverage adhering to each manufacturers terms and conditions.

If a suspected fault or defect is found with your product, please contact us immediately so we can guide you through the relevant warranty process.

For each of our manufacturers, clear documentation of fault and repair is required, so it is important prior contact is made when identifying a suspected issue with your machine.